Stop losing money to discount abuse on Shopify
CustomerGenius automatically detects and prevents discount code abuse by identifying customers who create multiple email accounts to exploit discounts — then cancels and refunds those orders for you.
2-minute install · no checkout impact · auto-refund off by default
Average % of orders from people making multiple email addresses (i.e., fraudulent orders)
$ of discounts saved vs. monthly cost of CustomerGenius
Of fraud-attempting customers repurchased at full price once caught
Average profit from returning fraudulent customers vs. monthly cost of CustomerGenius
Shopify brands that currently love CustomerGenius
Recognize these issues affecting your store’s profitability?
You offer attractive customer discounts, especially on first-time customers
Your margins are slim, or even negative on these discounted orders
Customers create multiple email accounts to exploit your generosity
Shopify only checks for unique email addresses and doesn't catch them
CustomerGenius proactively stops discount abusers using advanced checks, protecting your margins and saving your time.
Seven steps. Two minutes of setup.
- 01
Install the CustomerGenius Shopify App.
- 02
Select discounts to monitor.
- 03
Let our advanced algorithms automatically detect suspicious orders.
- 04
Review flagged orders via instant email notifications (optional).
- 05
Refund & cancel suspicious orders manually or automatically.
- 06
Notify suspicious customers with customizable automated emails (optional).
- 07
Track & report monthly savings from prevented fraud.
Everything you need to stop discount abuse — and more
CustomerGenius started as a discount-abuse detector. Today it’s a full merchant-protection toolkit, with everything below available on every plan.
Multi-signal identity matching
Catch the same person across email, phone, name, shipping address, and billing address — including fuzzy address matching that handles typos and abbreviations.
Discount code monitoring
Watch any discount code you care about — first-time customer codes, BFCM promos, influencer drops. Supports prefix wildcards like SAVE* and an evaluate-all mode.
Order tag monitoring
Apply the same identity-based abuse detection to Shopify order tags — useful for gift-with-purchase, BFCM, or any campaign tagged at the order level instead of via a code.
Cross-evaluation discount groups
Group a whole family of codes into a single eligibility pool. When abusers rotate through different codes in the same campaign, CustomerGenius still treats them as one offer.
Identity-based block list
Fire customers who abuse your team or chronically file chargebacks. The block follows their identity across new emails, phones, and addresses — they can't just sign up again.
Custom automation rules
Define per-code or per-tag rules with their own fraud-score threshold and action (refund or hold). Rules are matched in priority order — the first match wins.
Occurrence-based rules
Only auto-act on the 2nd, 3rd, or up to 10th time an identity hits a rule. Observe before you act — perfect for new merchants who want to see patterns before automating refunds.
Customizable fraud scoring
Tune the weight of each signal — address, phone, email, name — and the threshold for marking a customer suspicious. The defaults work for most stores; adjust if you need finer control.
Subscription-aware
Run a single-use discount that keeps applying on every Recharge renewal. CustomerGenius skips recurring subscription orders from fraud evaluation, so renewals never trigger refunds — and your existing subscribers never get flagged either.
See how much you could save
Default values are set according to our data set from real customers. Plug in your own numbers.
Plays nicely with your stack
Any order will be canceled in ShipStation as well
Any canceled subscription order will also cancel the subscription in Recharge
Hear from other users of CustomerGenius
“We had some customers who would just order a massive amount on their first order, just to take advantage of our first time customer discount. It turns out, those people were making multiple email addresses, and then ordering even more on the next order! What’s more, some of those people would even file chargebacks after, costing us even more money. It would turn into such a headache, and a lot of those people would also abuse our customer service staff. With CustomerGenius, we can fire our worst customers, and allow ourselves to focus on our best ones.”
“We were looking for a solution to crack down on discount abuse – it was costing us hundreds each month. CustomerGenius has been incredibly easy to use – it’s set it and forget it. We were honestly shocked by two numbers – just how many people were abusing the system, and how many of those people, when caught, purchased at full price! CustomerGenius pays for itself several times over each month.”
“This is a brilliant app that is much needed in the Shopify app store. I highly recommend it as its working great so far and the support has been great too.”
“We've been using this app for a few months now and are really happy with it. The customer service team is quick to respond and genuinely helpful. Since integrating the app, we've been able to identify and prevent a few cases where discount codes were being misused by customers creating multiple accounts with different names or emails. One feature we particularly appreciate is the flexibility, you can automate the refund decision process or handle each case individually. For now, we're reviewing them case by case and it’s been working really well for us. Highly recommend! :)”
“Amazing app, and amazing team! If your store offers first-time customer discount codes, you need the Customer Genius app! We use first customer discounts, and they're getting a LOT of abuse, customers creating throw-away email accounts in order to continually order using new customer codes. This app is a godsend, as are the dev team! It works like a charm, and every feature request I've come up with, they've implemented, often within a day or two of asking.”
“Very useful app and incredibly responsive customer service!”
Get an instant return on your investment
Our pricing is simple. All features are included in each plan, and pricing only varies based on order volume (it costs us more to serve a store with more orders):
Up to 2,500 monthly orders
14-day free trial included
2,501 to 5,000 orders
14-day free trial included
Over 5,000 orders
14-day free trial included
- Real-time monitoring of discount code usage
- Automatic order cancellation and refund for suspicious orders
- Integration with Recharge / ShipStation
- Quick 2 minute installation with your existing Shopify set-up
- Comprehensive reporting and analytics
Created by Shopify merchants,
for Shopify merchants
We built CustomerGenius after personally experiencing repeated discount abuse, costly chargebacks, and wasted customer service hours. This app solved our problem — and now it can solve yours.
Frequently asked questions
Find out how much discount abuse is hiding in your store
Onboarding scans your last 60 days of orders, so you see the abuse that already happened — before deciding anything.
$9.99–$29.99/mo · all features on every plan