Stop Losing Money from Discount Abuse on Shopify
CustomerGenius is a Shopify app that automatically detects and prevents discount code abuse by identifying customers who create multiple email accounts to exploit discounts — then cancels and refunds those orders for you.
Start Catching Abusers Today with a 14 Day Free Trial!1%
Average % of orders from people making multiple email addresses (i.e., fraudulent orders)
11x
$ of Discounts saved vs. monthly cost of CustomerGenius
38%
Percentage of fraud-attempting customers who repurchased at full price once caught
2x
Average profit from returning fraudulent customers vs. monthly cost of CustomerGenius
These Shopify brands currently love
CustomerGenius!
Recognize these issues affecting
your store's profitability?
You offer attractive customer discounts, especially on first-time customers
Your margins are slim, or even negative on these discounted orders
Customers create multiple email accounts to exploit your generosity
Shopify only checks for unique email addresses and doesn't catch them
CustomerGenius proactively stops discount abusers using advanced checks, protecting your margins and saving your time.
How does it work?
Install the CustomerGenius Shopify App.
Select discounts to monitor.
Let our advanced algorithms automatically detect suspicious orders.
Review flagged orders via instant email notifications (optional).
Refund & Cancel suspicious orders manually or automatically.
Notify suspicious customers with customizable automated emails (optional).
Track & Report monthly savings from prevented fraud.
Wait! Want to See How Much You Could Save
Assumptions
Default results are set according to our data set from real customers%
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Calculated Fields
Monthly Fraudulent Orders45
Return Orders17
Profit Lost from Refunded Orders-$90.00
Profit Gained from Returning Cheaters$238.00
CustomerGenius Cost$19.99
Total Margin Gained / Lost$148.00
Return on Investment7.40x
Integrations
Shipstation
Any order will be canceled in Shipstation as well
Recharge
Any canceled subscription order will also cancel the subscription in Recharge
Testimonials
Hear from other users of CustomerGenius!
$478 saved in first MonthWe had some customers who would just order a massive amount on their first order, just to take advantage of our first time customer discount. It turns out, those people were making multiple email addresses, and then ordering even more on the next order! What’s more, some of those people would even file chargebacks after, costing us even more money. It would turn into such a headache, and a lot of those people would also abuse our customer service staff. With CustomerGenius, we can fire our worst customers, and allow ourselves to focus on our best ones.
Catalyst PetChief Executive Officer
$142 saved in first monthWe were looking for a solution to crack down on discount abuse – it was costing us hundreds each month. CustomerGenius has been incredibly easy to use – it’s set it and forget it. We were honestly shocked by two numbers – just how many people were abusing the system, and how many of those people, when caught, purchased at full price! CustomerGenius pays for itself several times over each month.
Bear MountainDigital Marketing Manager
Pricing
Get an instant return on your investment
Our pricing is simple. All features are included in each plan, and pricing only varies based on order volume (it costs us more to serve a store with more orders):
Real-time monitoring of discount code usage
Automatic order cancellation and refund for suspicious orders
Integration with Recharge / Shipstation
Quick 2 minute installation with your existing Shopify set-up
Comprehensive reporting and analytics
Starter Plan
Up to 2,500 monthly orders
$9.99/monthPro Plan
2,501 to 5,000 orders
$19.99/monthElite Plan
Over 5,000 orders
$29.99/monthAbout
Created by Shopify Merchants
For Shopify Merchants
We built CustomerGenius after personally experiencing repeated discount abuse, costly chargebacks, and wasted customer service hours. This app solved our problem—and now it can solve yours
FAQ
Frequently Asked Questions
How do I install CustomerGenius in my Shopify store?+
Does CustomerGenius start refunding orders the moment I install it?+
What signals feed the fraud score?+
What exactly happens when an order is refunded?+
Will CustomerGenius slow down my checkout?+
Is there a free trial?+
What happens to customers who are caught abusing discounts?+
How do I get help if something looks wrong?+
